Frequently asked questions

Most of our knits and sweatshirts are cut relaxed, with a dropped shoulder. If you are between sizes and like a closer fit, take the smaller one. Each product page tells you how the model wears it.

Not if you wash them cold and dry them flat. Our cotton is pre-washed and our wool is treated so it keeps its shape.

Many are. The men's and women's edits are a guide to the cut, not a rule: wear what you like.

Orders placed before 2 pm leave the same working day. Delivery takes two to four working days in the country and four to eight abroad.

You receive a tracking link by email as soon as your parcel leaves us, and you can follow it from your account too.

Free on orders over $75, and a flat $5.90 below that.

Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider. We never see your card number.

Yes, within 30 days, unworn and with its tags. Write to us first and we send you a free return label.

Of course. Tell us the size you want when you write, and we send it as soon as the first one is on its way back.